tomer Retention – The Chicago Cubs

The Chicago Cubs https://bi.gale.com/essentials/company/1552655?u=tlearn_trl have not won a World Series since 1908, yet remain one of the most popular teams in Major League Baseball. When customers face a failure, it is not often that a response like “Wait till Next Year!” is a refrain and those same customers keep coming back. Watch this video https://www.youtube.com/watch?v=edkQdkZeeFg and answer the following questions.

1/What is different about the expectations of Chicago Cubs customers and other businesses?

2/What would happen if the Cubs won a World Series? Would the club face customer retention issues since their expectations had been realized?

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Review several of your peers’ posts, responding to at least three of them by Day 7. Respond substantively to at least three classmates throughout the week, suggesting aspects that your peers may have overlooked. You are encouraged to post your required replies earlier in the week to promote more meaningful and interactive discourse in this discussion forum. Continue to monitor the discussion forum until 11:59 p.m. on Day 7 and respond robustly to anyone who replies to your initial post.

You need to read the document in the file attached. After you finish reading, you need to write a few sentences to show me that you have done the readings. Then you need to write 4 argumentative questions that can facilitate a discussion.

Please don’t use any outside resources. Use only the readings attached.

Only half a page single spaced.